Shipping policy

Shipping Policy – ORIGINAL DETAILING

Last updated: September 2026

Thank you for shopping with ORIGINAL DETAILING. We aim to process and dispatch all orders as quickly and safely as possible.

1. Order Processing

Orders are normally processed within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

During busy periods, promotions or product launches, processing times may occasionally take longer. If there is a significant delay with your order, we will contact you where possible.

2. UK Delivery

We currently deliver throughout the United Kingdom.

Delivery options and prices will be displayed at checkout based on your order and delivery address.

Estimated delivery times are:

  • Standard Delivery: approximately 2–4 working days after dispatch
  • Express Delivery: approximately 1–2 working days after dispatch, where available

Delivery times are estimates and are not guaranteed unless a guaranteed service has specifically been purchased.

3. Delivery Charges

Shipping costs are calculated and displayed during checkout.

From time to time, we may offer:

FREE UK DELIVERY on orders above a specified value or as part of promotional offers.

Any free-delivery minimum order value will be clearly displayed on our website.

4. Tracking

Where a tracked delivery service is used, you will receive tracking information by email or SMS when your order has been dispatched.

Please check your email, including your spam or junk folder, for delivery notifications.

5. Incorrect Delivery Information

Please make sure your delivery address and contact details are correct before completing your order.

ORIGINAL DETAILING cannot be responsible for delays or additional delivery costs caused by an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been dispatched.

6. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the products before opening or disposing of the packaging.

Contact us as soon as possible with your order number and photographs so that we can investigate the issue with the delivery company.

7. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the delivery with the relevant carrier and assist you as quickly as possible.

8. International Delivery

At present, our standard delivery service is intended for UK customers only.

If international shipping becomes available, the relevant countries, delivery charges and estimated delivery times will be displayed at checkout.

9. Changes to This Policy

ORIGINAL DETAILING reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.

10. Contact Us 

Email: Ose900@gmail.com

 

 

 

 

 

 

 

 

 

 

If you have any questions about delivery or your order, please contact us:

ORIGINAL DETAILING LTD
United Kingdom